You were right, Doug

[nummit]

If the part number on the planetary set wasnt updated then it wasn't changed. So you are replacing parts with the same shit that will come apart again. They also were pulling 04 transmissions from the assembly line for swap units. Guess what parts were inside those transmissions. The same shit. The real fix was the 05 units and the reflash to make them work properly.


You were right Doug. After 10 days and a total of 15 hours of diagnostics trying to find the problem the tech found a gap in the reverse gear cluster....broken/ defective snap ring???
So it looks like the 04B24 recall I had done on 1/5/05 didn't prevent the problem it was supposed to prevent.
The suck part is since my trucks warranty timed out about 6 months ago my dealer says Ford is only willing to cover 50% of the replacement cost, leaving me responsible for between $1300-$2000.00
I declined that option since I have been complaining about this issue for well over a year and I can't see how I should have to pay for anything.

This is the timeline taken directly from my OAISIS report:

1/5/05 Reverse reacall 04B24 was done at 5484 miles
10/11/05 Brought truck back to dealer with delay when shifting into R-D or D-R Mileage was at 12,176 and I was told the situation was normal.
12/4/06 Brought truck back to dealer with delay when shifting into R-D or D-R Mileage was at 20,760 and again I was told the situation was normal.
12/28/07 Brought truck back to dealer with delay when shifting into R-D or D-R Mileage was at 28,250. Warranty has timed out by less than 6 months but is still well under the 36,000 mileage limit for the standard warranty. Dealer says there is a problem but since there is no warranty I will have to pay for atleast part of the repair cost. Ten days later they find the reverse gear cluster has split apart most likely due to a bad snap ring.

Should I be responsible for any of these repair costs with the documentation I have?
I called Ford Customer Service to get some answers and I'm stll waiting on a call back

[Abrannan19]

Oh God..dont tell him he is right..his head is already too big now..its right on the verge of exploding now..

j/k Pete..glad you got it straightened out.

[nummit]

Not straightened out yet but atleast I now know what the fuck is going on. I still need to get Ford to pay for the shit

[heinzboy]

I am curious if there going to pay for it.

[nummit]

Looking at the info above, do you think I have a case for Ford to pay the entire thing?

[Abrannan19]

looks like you have it all very well document out..and it seems like FORD was at fault..and you have to provide proof..and it looks as if you have all you need. I would like to see what they do. You may have to go to FORD corporate. I have some contacts at ford..I maybe able to get you intouch with the right person. I wont be able to find anything out until after the 22nd..if you need me to.

[mattsn]

i agree, ford owes you. doesnt mean they will see it that way though but i would keep fighting. good luck

[nummit]

looks like you have it all very well document out..and it seems like FORD was at fault..and you have to provide proof..and it looks as if you have all you need. I would like to see what they do. You may have to go to FORD corporate. I have some contacts at ford..I maybe able to get you intouch with the right person. I wont be able to find anything out until after the 22nd..if you need me to.

Already called Ford Customer Service. They took my info and called my dealer for some info. They then called me back and told me I would hear from the "Customer Service Team" within 2 business days

[PSDPlayer]

Its called P05. Where the dealer eats some and you pay for some. Thats the way it will probably go.

[_CH_]

see if you can get the dealer to eat all the labour and then just throw a suncoast on it or something

[nummit]

Its called P05. Where the dealer eats some and you pay for some. Thats the way it will probably go.

I hope you are wrong on this one Doug :hehe:
I don't plan on paying a dime for this repair. The Ford recall parts fucked up my truck and the dealer denied there were any problems for a year and a half.
I don't want to do it, but since I really don't have anything to lose I will go to court if necessary

[heinzboy]

I hope you are wrong on this one Doug :hehe:
I don't plan on paying a dime for this repair. The Ford recall parts fucked up my truck and the dealer denied there were any problems for a year and a half.
I don't want to do it, but since I really don't have anything to lose I will go to court if necessary

Take the cheapest way out.

[nummit]

I got a call from the office of my Zone rep and was told that they had reviewed my case and they have determined that an offer to pay 50% of the repair cost is their final offer.
The woman I spoke with told me point blank, "50% is our final offer, take it or leave it"
I asked to speak with her manager and she said "I am the end of the line on this issue. There is nobody above me that you can talk to about this situation, and the offer of 50% is the best we will be willing to do"

I had to call my dealer Service Manager back but he was unavailable so I left a voice mail message telling him I wanted a sit down with his boss and the zone rep ASAP.

This isn't what I wanted to hear but I kinda knew it was coming. I have read too many stories about Ford's horrible service to think I would get lucky.

[heinzboy]

50% ain't bad really. Make sure they go off the Ford books for labor though. If they go off the other books, get ready to spend a shit load more money.

[npccpartsman]

50% means he's basically paying for everything if Ford uses list price, which I'm sure they will. I'd ask for a price up front and then have Doug double check the flat rate book for hours on labor. I'd also ask them what the length of the warranty will be when they get done.

[SINNER]

call a lawyer. I had 2 e350's gassers spin crank bearings, with both trucks having documented service for bottom end noise ford claimed was "normal fuel injected engine noise" (I am not joking). Ford payed for both engine replacements 5 days after suit was filed. 1 engine out of warranty for 9k, one 11k. So far out of the 10 trucks I bought in 2005, 4 have had engine replacements and 7 have had transmissions replaced. Lawyers were involved in 4 of the issues. Document names and dates of everyone you talk too, if it makes it to court preparation is KEY.

[nummit]

call a lawyer. I had 2 e350's gassers spin crank bearings, with both trucks having documented service for bottom end noise ford claimed was "normal fuel injected engine noise" (I am not joking). Ford payed for both engine replacements 5 days after suit was filed. 1 engine out of warranty for 9k, one 11k. So far out of the 10 trucks I bought in 2005, 4 have had engine replacements and 7 have had transmissions replaced. Lawyers were involved in 4 of the issues. Document names and dates of everyone you talk too, if it makes it to court preparation is KEY.

Did you hire a lawyer or did you file in Small Claims Court? I would go to cout if necessary but I don't know if it's worth it or not. I have already had my truck tied up at the dealer since 1/7/08 and I'm tired of bumming rides to and from work.
I have documented every conversation with the dealer and Ford Customer Service.
I have dates, times, names, and a summary of the conversation.


My dealer is playing semantics with me. I had the 04B24 recall done, where they replaced the entire reverse planetary assembly. The Service writer says the problem with my truck is just the snap ring. He also said there was a snap ring recall 05B27 that adressed just the snap ring but that recall doesn't apply to my truck since it's for 05 trucks. If that recall had applied to my truck it would be covered but where they replaced the entire reverse gear including the snap ring, NOT just the snap ring, its not covered.
I'm not making this up, this is what I was told.
The Zone Rep will give me a call sometime monday to discuss the situation but her decision is final so if I can't get her to change her opinion of the problem its going to be 50% or nothing, unless I go to court.
If I want a sit down, face to face meeting with the Zone Rep, it's a 3-4 week wait.:banging:

[heinzboy]

TIME = Money. WTF? If i was to go to court its 15,000.00 minimum. Damn lawyers.

[SINNER]

Retained company lawyer. If you try to rep. yourself they will just stick to the offer. When they saw we were ready to go to court and fight with lawyers they backed right down. I does make it tougher to file a lost revenue claim on a personal truck because you dont have the employee payouts, rental or replacement truck cost, commercial insurance paid out during downtime and other incurred costs. Thats really where the hit is to companies, not said repair cost but that they held up a repair on a known documented issue and the cost of the production loss. It's one of the few times my lawyer told me it would be a slam dunk case. Not 1 made it to court.

[SINNER]

TIME = Money. WTF? If i was to go to court its 15,000.00 minimum. Damn lawyers.

but when they are on retainer you use it or lose it LOL. You really don't want it in a courtroom, you just want them to know you are willing. under 1k to file suit most times.

[heinzboy]

Thats why I say take the cheapest way out.

[SINNER]

Thats why I say take the cheapest way out.

cheap mother fucker, go back to your shoebox.:upyours:

[heinzboy]

cheap mother fucker, go back to your shoebox.:upyours:

:upyours:

[nummit]

Thats why I say take the cheapest way out.

I'm starting to agree with you. If it is going to cost a grand to file, I may as well double that and have the transmission replaced with their 50% offer.

I'm also going to ask the Zone Rep if I can buy an extended warranty and have the warranty cover the fix.
Or I may unload the shit box all together

[Slaughterhouse]

I'd buy an extended warranty and then take the truck to a different dealer. When the truck is finished, call that bitch back and tell her there is always someone else to go to.

If not and she is the highest you can go, tell her thanks for telling you who you need to subpona for court.......her.

Stupid ass Ford......I hate my 05 and glad my new rig is a Dodge.

If you wonder why I hate mine, OASIS this and see: 1FDWF36PX5EA23564


.

[heinzboy]

Sniff sniff, we play we pay. WTF?

[nummit]

Doesn't work that way Slaughterhouse, believe me, I tried.
When I got Customer Service involved all this is now on my OAISIS and it will be treated as a pre-exitsting condition. I confirmed this with a cold call to another dealer.
The only way that would work is if the zone rep approves it. I will ask about it on Monday when she calls

[nummit]

Sniff sniff, we play we pay. WTF?

:upyours:

I disagree with the "we play we pay" comment.
If the clutches were smoked due to abuse and too much hp or if it had a bunch of miles on it, I would suck it up and pay for it. I would throw a Suncoast kit in it and be happy, but I brought a perfectly fine shifting transmission in to Ford for a recall and they fucked it up.
Their recall fix fucked up my truck and now they don't think the case is even any good.

[heinzboy]

Prove they fucked it up and see what comes out cheaper.

[nummit]

I can see it's going to be one of those nights with you :hehe:

[heinzboy]

Yeah, Do I complain they charged me 400 bucks to pull 1 injector out? hell yeah but I paid. I am sorry I don't feel sorry i don't feel for you in paying.

[nummit]

You are a fool and a lousy drunk..sober up :hehe:

Seriously though, I will end up paying for it. Do I think I got fucked in the deal? Yep! but I have two choices, pay it or trade it

[heinzboy]

You are a fool and a lousy drunk..sober up :hehe:

Seriously though, I will end up paying for it. Do I think I got fucked in the deal? Yep! but I have two choices, pay it or trade it

LMFAO.:gr_cheers:

[Slaughterhouse]

Sell it and get a new 08.

[_CH_]

im tellin ya, if its going to be 50/50 get them to pay the labour and put in a suncoast.....youre already going to be spending about that anyway

[nummit]

im tellin ya, if its going to be 50/50 get them to pay the labour and put in a suncoast.....youre already going to be spending about that anyway

They are suspecting a cracked case, so they don't think it's rebuildable. I would have to buy a complete suncoast transmission and that will be way more than 2 grand.

[heinzboy]

They are suspecting a cracked case, so they don't think it's rebuildable. I would have to buy a complete suncoast transmission and that will be way more than 2 grand.

You have my luck.

[nummit]

You have my luck.

Talked to the Zone Rep today. They upped their offer from 50% to 75% so I took it.
The truck goes back to the shop for the fix next tuesday.

FWIW, The Zone Rep also approved the work being done at another dealer. While I was talking to the Service Mgr. at the new dealer he said Ford is well aware that there is going to be a problem with many 2004 trucks that had the 04B24 recall done. The 04B24 reverse planetary assyembly used early on in the recall is the same part that was recalled in the 2005 trucks for the 05B27 snap ring recall.
He told me there are three others in his shop right now having repairs done for damage caused by the bad snap ring

[mattsn]

awesome

[Abrannan19]

ok..sooo..what was your trans doing..I need a new one LOL

[Dissociative]

uh.ohhh i am 04.....damn...

[!!!PainTrain!!!]

Talked to the Zone Rep today. They upped their offer from 50% to 75% so I took it.
The truck goes back to the shop for the fix next tuesday.

FWIW, The Zone Rep also approved the work being done at another dealer. While I was talking to the Service Mgr. at the new dealer he said Ford is well aware that there is going to be a problem with many 2004 trucks that had the 04B24 recall done. The 04B24 reverse planetary assyembly used early on in the recall is the same part that was recalled in the 2005 trucks for the 05B27 snap ring recall.He told me there are three others in his shop right now having repairs done for damage caused by the bad snap ring

Wait a minute. My truck is an early 2005 and I have not received ANY recall letters from FORD for parts.

I hate this company with a passion.